Founded by industry veterans who understood the service challenges integrators face every day, Parasol has evolved into a scalable 24/7/365 support offering that helps dealers strengthen customer relationships, generate recurring revenue, and keep teams focused on what they do best.
Parasol was founded by leading integration firms including Eagle Sentry, Livewire, and ETC whose teams faced the same challenge many integrators still face today: customers need support long after a project is complete.
They believed there should be a better way to deliver that support without adding more demands to the dealer's team. The result was Parasol, a service designed specifically for the custom integration industry.
Today, Parasol helps integrators create recurring revenue while giving customers direct access to professional support whenever they need it. Powered by OvrC, Parasol supports the networks and connected systems at the center of today's smart homes and businesses, helping dealers extend their service experience well beyond installation day.
“Your customers get expert support. Your team gets time back.”
The principles that shape every interaction our team has.
We keep small issues from turning into large problems by being proactive.
Real, knowledgeable people on the other end of the line — every hour of every day.
A trusted community of custom-installation integrators, connected and supported worldwide.
We have skilled agents with backgrounds in networking, control systems & low voltage. Agents are US & UK-based full-time employees (not offshored contractors).
