
Welcome to Parasol
24/7 Remote Tech Support
For Integrators. By Integrators.
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Why Parasol?
- The home network is more important than ever
- Standardizing home technology installations creates the optimal customer experience
- Today’s reactive support model is broken – integrators & clients agree
- We’ve had enough of not being able to provide great service to our clients
- We want to spend more time with our families, not texting at the dinner table
- Employee engagement and retention are more challenging in today’s labor market
- Our industry needs an RMR solution that sells itself
Why Parasol? – Goals
- Create a true RMR solution for the custom installation industry
- Provide 24/7/365 support via phone, text, email and chat
- Keep small problems from turning into large problems by being proactive
- Smart people on the other end of the line. Front line integrators who understand our technology and systems
- A product to help out our fellow integrators
What is Parasol?
- 24/7/365 remote support subscription service sold by the integrator to the homeowner
- Homeowners have unlimited access to qualified technicians 24/7/365
- Parasol is the first line of defense for homeowner support needs with Network Operations Centers in Richmond, Virginia and Las Vegas, Nevada
- Proactive support means that Parasol will often discover issues before the homeowner, keeping small issues from turning into big problems
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