Why Parasol?

  • The home network is more important than ever
  • Standardizing home technology installations creates the optimal customer experience
  • Today’s reactive support model is broken – integrators & clients agree
  • We’ve had enough of not being able to provide great service to our clients
  • We want to spend more time with our families, not texting at the dinner table
  • Employee engagement and retention are more challenging in today’s labor market
  • Our industry needs an RMR solution that sells itself

Why Parasol? – Goals

  • Create a true RMR solution for the custom installation industry
  • Provide 24/7/365 support via phone, text, email and chat
  • Keep small problems from turning into large problems by being proactive
  • Smart people on the other end of the line. Front line integrators who understand our technology and systems
  • A product to help out our fellow integrators

What is Parasol?

  • 24/7/365 remote support subscription service sold by the integrator to the homeowner
  • Homeowners have unlimited access to qualified technicians 24/7/365
  • Parasol is the first line of defense for homeowner support needs with Network Operations Centers in Richmond, Virginia and Las Vegas, Nevada
  • Proactive support means that Parasol will often discover issues before the homeowner, keeping small issues from turning into big problems
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